It seems to me that we are being governed and guarded by buffoons. I write this blog as I sit in the Delta Sky Pass Lounge at Chicago Ohare. My flight is delayed 5 hours and after speaking with some of my fellow travelers it looks like I’m the lucky one! All this is a result of the latest “terrorist scare” that dominates the news today. Some wing-nut (who couldn’t look MORE like a terrorist if he dressed-up as one for Halloween)decided to try to light an incendiary device while on final approach. He was apprehended by a few civilians, no thanks to our multi-billion dollar TSA system. Nothing against the TSA officers who are merely attempting to do the jobs they were hired to do. Yet I have to wonder who is in charge of hiring these folks. They don’t seem to have the intellect to count the number of fries in a Happy Meal. That coupled with our fearful leaders in Washington who seem more focused on protecting the rights of foreign born middle-eastern nationals than they do with protecting our safety. What will it take for the Americans who are paying their salaries to rise-up and demand that politicians fulfill their obligation to make decisions for the majority rather than out of fear of offending the many minorities in this country. My heart goes out to all of you who are traveling this holiday season. Please have a safe journey despite the stupidity which you are surely contending with.
Small businesses pay tab for health care
It looks like businesses with over 50 employees will be paying the tab for obama’s new health care plan. Join me on our radio show this Monday as we discuss the good and the bad of the new plan which Congress passed yesterday and how it affects your business.
Is the ARC Loan a Sinking Ship?
It’s been six months since the SBA announced the America’s Recovery Capital Loan program. My last article on this topic, “Will Anyone Be Saved by the ARC” discussed banks’ hesitance to participate due to the onerous requirements and lending limitations for such a small loan amount. My new article about ARC loans discusses what has transpired since then, and you can read it on Entrepreneur.com.

Please leave me your comments or send me an e-mail to let me know your thoughts on the ARC loan program.
If the Recession is Over, Why are Businesses Failing?
Despite the “irrational exuberance” on Wall Street, small businesses are failing at an unprecedented rate. Equifax, the credit-reporting agency, reports U.S. small business bankruptcy rates soared 81 percent in June 2009 compared with June 2008. More than 10,000 small businesses closed their doors, unable to withstand continued assault on a number of fronts.
Join me today as I interview the former Assistant US Secretary of Labor, Al Angrisani. He talks about why this dangerous trend exists and what we can do about it. We will discuss the three main issues that are threatening small business survival in the current environment:
1. Washington’s blind spot for free enterprise solutions to the recession, effectively overlooking small business assistance in the stimulus bill.
2. Small businesses are experiencing rising state and local taxes to fund state revenue shortfalls and are anticipating a federal tax increase in 2010 or 2011.
3. Rising employee costs in the form of minimum wage increases and added health care costs.
I plan to confront him about what we can do regarding the power that lobbyists and labor unions have in the legislative process. Who better to answer this question than a former cabinet member!
Listen to the show any time after 4pm today, Monday, November 2, 2009 at: www.smallbusinesshour.com
Have a great week!
-Mark Deo
Decline to Participate in the Recession!
Thank you to all of you who called in to my teleseminar last week entitled, “Decline to Participate in the Recession!” We had a great call with a lively discussion of price erosion and how you can maintain your profit margin even while facing stiff price competition. If you missed it, or if you just want to take another listen, you can find the seminar here.
Got an idea for a future teleseminar? Let me know!
OSHA Trainers
I just learned this from my friends at the Compliance Poster Company, one of the leading providers of OSHA, Safety, Labor Law, Minimum Wage, and other HR resources.
OSHA (The Occupational Safety and Health Administration) is tasked with promoting safe and healthful working conditions in American workplaces. As part of these efforts, OSHA has an “authorized” Outreach Training Program that certifies trainers as being experts in reducing workplace accidents and promoting safety. Unfortunately, some unscrupulous trainers are representing themselves as “authorized” when they are no such thing.
From CPC’s Blog:
In an effort to crack down on fraudulent trainers, OSHA has published what they refer to as an “Outreach Trainer Watch List”. This is a compilation of those who have had their trainer authorizations revoked or suspended. This list is available online and will be updated weekly.
Additionally, OSHA is monitoring training programs and provides a hotline at 847-297-4810 for individuals to file complaints about fraud or abuse.
So if your business is considering hiring an OSHA trainer, please make sure to check the OSHA Outreach Trainer Watch List to verify that you are getting a qualified, authorized trainer.
Small Business Contracts…or are they Big Business Contracts?
The Small Business Administration has released their contracting data for fiscal year 2008, and the numbers show a shortfall in contracts awarded to small businesses to the tune of $6.5 BILLION. The government reports that while congress mandates that at least 23% of all contracts should go to small businesses, only 21.5% of them were awarded to qualified businesses. These are the best self reported numbers to come out of Washington in years, so they do represent some hope…except they’re probably not accurate.
We spoke with Chris Gunn of the American Small Business League on my small business radio show this afternoon. The ASBL did a study of the top 100 contracts awarded to small businesses in 2008, and found that 65% of them were actually given to large multi-national corporations. These contracts were given to companies such as Xerox, HP, AT&T, Boeing, and General Electric. Do any of those sound like small businesses? According to the ASBL, actual contracts awarded to small businesses is less than 10%, not 21.5%, representing a shortfall of over $100 Billion! You can see a raw copy of their study results here.
One way that we can help to combat this problem is to contact our congressional representatives and urge them to support the Fairness and Transparency in Contracting Act of 2009 (H.R. 2568). We’ll have another visit from the ASBL on the Small Business Hour next month, and will keep on top of this story to let you know the latest.
Rule 15 – Conserve, Preserve and Reserve
This week I’m giving you a sneak preview at the online exclusive bonus chapter to my book, The Rules of Attraction. To read the full chapter, head on over to www.markdeo.com/rulesofattraction
This rule is becoming more and more important to marketers today. It is the social responsibility rule. While the 70s and the 80s were the “me” decades, the new millennium is the “us” decade. More than ever we are feeling the pressure to tighten our belts and adopt a more conservative approach, build larger reserves for our families and preserve what we already have. The spend, spend, spend and boom/bust mentality is passing away in favor of a more “grounded” mindset. This extends itself to the marketing arena as well.
Conservation-based Marketing
Everywhere we look, we see the “green story” being touted. This doesn’t just apply to energy companies, manufacturers and Fortune 500 companies looking to join the “green” bandwagon. Organizations in every industry and field of endeavor are opting for adding this element to their communication strategies. According to the American Marketing Association, green marketing is the marketing of products that are presumed to be environmentally safe. Thus, green marketing incorporates a broad range of activities, including product modification, changes to the production process, packaging changes, as well as modifying advertising. Yet defining green marketing is not a simple task where several meanings intersect and contradict each other; an example of this will be the existence of varying social, environmental and retail definitions attached to this term. Other similar terms used are Environmental Marketing and Ecological Marketing.
Preservation-based Initiatives
One way that we can leverage the current focus on the “green mentality” is to promote sustainability. It’s getting difficult to find an industry or profession that doesn’t have some type of sustainability initiatives. This can encompass alternative energy initiatives, ride sharing, new recycling alternatives, lower consumption levels and the like. I know a display manufacturer that completely retooled their manufacturing process to eliminate ALL harmful VOCs (volatile organic compounds) thereby reducing their consumption footprint by 70%. While this did require a significant upfront investment in new equipment, it has resulted in a 136% return on investment to date. Their return came in the form of lower material prices, energy rebates and a special low rate financing as a result of the reduced environmental impact.
There are many more ways that we can leverage this 15th Rule. In short let me say that the more we sincerely focus on preserving, conserving and reserving, the more powerful our marketing will be to those who are socially responsible. What can you do to use this rule in your business?
Attraction-based Marketing for Professionals
I coach and consult with many professionals that are doctors, dentists, lawyers, bankers and CPAs. Often times when professionals focus on sales or marketing, they can appear desperate. In a sense, “marketing their practice” can reduce their credibility rather than increase it. For this reason, using “attraction-based marketing” can be particularly effective.
There are a number of very credible ways in which professionals can create attraction. Over the next few weeks, I will be focusing on four PROVEN methods by which professionals can create positive client attraction. The first is:
Leveraging Knowledge through Exclusivity
Since professionals have a highly specialized vertical skill, they possess deep knowledge in a very specific area of expertise. If this knowledge is properly used in a carefully orchestrated campaign, it can produce fabulous results in attracting potential clients and referrers. Unfortunately, few professionals perform the planning necessary to properly educate and inspire their prospect base. It often comes off as “self promotion” which has the opposite of the intended impact. Instead, I recommend first crafting the educational message in a way that is interesting and relevant to the target audience. It should be, however, most critically in a way that demonstrates the “exclusivity” offered by the professional. That is, “what do you offer which no one else does?” How do you do it? Why is your exclusive method more valuable that the traditional approach?
The next step is to create a series of messages that clearly articulates the significance of the exclusivity in a way that does NOT promote the professionals services. Shameless self-promotion by professionals is the “kiss of death!” This can accomplished through e-blasts, seminars, webinars, teleconferences and most importantly in a casual way through personal conversations and networking. Finally, the all-important follow-up step. Without consistent, valuable follow-up we are unable to maintain the top-of-the-mind awareness so that when a client need arises, we are the first call they make. More critically, our series of carefully orchestrated messages succeeds in motivating someone to take action based on a latent need. This is the most influential from of selling for professionals.
For more examples of how professionals can use “attraction-based marketing” to build their practice, particularly during economic downturns go to www.markdeo.com and check out my new book, The Rules of Attraction.
How Professionals Can Leverage Exclusivity
Since professionals have a highly specialized vertical skill, they possess deep knowledge in a very specific area of expertise. If this knowledge is properly used in a carefully orchestrated campaign it can produce fabulous results in attracting potential clients and referrers. Unfortunately few professionals perform the planning necessary to properly educate and inspire their prospect base. It often comes off as “self promotion” which has the opposite of the intended impact. Instead, I recommend first crafting the educational message in a way that is interesting and relevant to the target audience. But most critically in a way that demonstrates the “exclusivity” offered by the professional. That is, “what do you offer which no one else does?” How do you do it? Why is your exclusive method more valuable than the traditional approach?
The next step is to create a series of messages which clearly articulate the significance of the exclusivity in a way that does NOT promote the professionals services. This can accomplished through “customercentric” e-blast announcements, seminars, webinars, teleconferences and most importantly in a casual, informative way through personal conversations and networking. Shameless self promotion by professionals is the “kiss of death!”
Finally the all important follow-up step. Without consistent, valuable follow-up we are unable to maintain the top-of-the-mind awareness so that when a client need arises, we are the first call they make. More critically our series of carefully orchestrated messages succeeds in motivating someone to take action based on a latent need. This is the most influential form of selling for professionals.
For more examples of how professionals can use “attraction-based marketing” to build their practice, particularly during economic downturns go to www.markdeo.com and check out my new book, The Rules of Attraction.